I have cut back on many things during this "economic downturn " ...we don't eat out as much, we sold our second vehicle and downsized to a smaller house. But ....I don't scrimp on my hair! I recently went to a fancy spa salon called Panache located here in charming St. Augustine, Florida as I needed a eyebrow waxing and my grey roots made brown!
It is in a really cute old building and I was able to walk there from the house we had rented.
It is an environmentally aware or conscious business with many great organic products which I appreciated but the very best part...was the great customer service!
From the very first moment I walked in the door, I was greeted, I felt valued and appreciated. I knew instantly they were thankful for my business. This really wasn't much more costly than my normal salon but the feeling I had after my stay was transforming...this simple training of their staff in simple courtesies that make you feel like you are so important to them.
I introduced myself...the receptionist seemed to be delighted to meet this "Ronda person!" and all the while making eye contact with me.
She said Jesse would be with me in a few minutes and she was.
Jesse came in and introduced herself and promptly said my name in a sentence as in...
"Ronda, I am so happy to have you here! Could you follow me?"
and I said " Uh Huh! "
( I knew within minutes I was in a great place)
Jesse was the person who would be doing my eyebrows...she was kind and gentle...even when she laughed at me!
She opened this door and in the beautiful room was a table...
I was perplexed as I normally have to bend over backwards at a shampoo bowl to have my eyebrows done.
So I said sheepishly..."I am not here for a massage!" and she laughed but kindly!
She said "No...this is where we do eyebrows!"
It was comfortable, quick and painless as I was comfortably lying on my back while she waxed my brow.
She walked me to meet Sean who would be doing my hair...again the same thoughtful greeting and handshake.
While Sean was talking to me about my hair...Jesse came back with a mug of hot tea for me...saying..."I know you have water but I thought you might like to try our new tea!"
Listen...I know she was trying to up sell me and that she most definitely worked on commission but I was so touched by this gesture and guess what... it worked... I bought the tea!
In the end...I got a great color and a great haircut and was treated quite well!
As I walked home I thought...Gee... a three hour drive is not a lot for that kind of service!
I mean it's my hair!
Where do you go for great service? What makes it so special?